Shipping

All shipping addresses

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.
• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
• Recovery Rhythm does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

• A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

• Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12″ x 22.5″, so products exceeding these dimensions cannot be shipped to a PO box.
• PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
  • First name: John (matching the name on the box)
  • Last name: Smith (matching the name on the box)
  • Address 1: PO Box 1776
  • Zip code: 28034
  • City: Dallas
  • Country: United States

Note

Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision to place orders with PO box addresses. If you choose to, be aware of the potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Shipping to or within Germany

Requirements for home delivery  

For a successful home delivery, the following should be provided:

1. Recipient’s full name (first and last name, matching the name on the apartment building)
2. Street address and house number
3. Apartment number (if applicable)
4. Floor number (optional)
5. Zip code
6. Country

Note

If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.