Your Questions Answered
Orders & Shipping
You can place an order by navigating to your desired product page and selecting your preferred options (e.g., size, style). Then, add the item to your cart and proceed to checkout, where you will provide your shipping and payment information.
Since products are made on demand, it may take a few days for your order to be produced before it ships. Once your order ships, you will receive a tracking number via email. You can use this number to track your order's journey to your door.
Orders are sent to production very quickly. It may be possible to cancel or change your order, but we cannot guarantee it. Please contact us immediately at contact@recovery-rhythm.com if you need to make an adjustment.
We offer several delivery options, which can be viewed at checkout. Delivery times vary based on your location and the shipping method chosen. Standard international shipping generally takes between 10-30 business days. Please be aware that you are responsible for any applicable customs fees or import taxes.
In the case of an unsuccessful delivery due to an invalid address, the package may be returned to us. You can then opt for a reprint with an extra charge or a partial refund of the product price only.
Exchanges & Returns
Due to the print-on-demand nature of our products, returns and exchanges are not supported if you ordered the wrong size, colour, or simply changed your mind. We can offer a free reprint or a refund only in cases of a damaged product or a manufacturing error. Please contact us within 30 days of product delivery with a clear photo of the issue to be eligible for a resolution.
If your item arrives damaged or with a manufacturing error, please contact our team at contact@recovery-rhythm.com within 30 days of delivery. To process your request, please provide a clear photo (or video) showing the issue and your order ID. There is no need to return the damaged product.
In the case of an unsuccessful delivery where an invalid address was provided, we may be able to offer a reprint with an extra charge or a partial refund of the product price only.
Payment Methods
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and other payment options available through our secure checkout. Your payment information is always encrypted and handled by our third-party payment processors to ensure a secure transaction.
Yes. We use secure, third-party payment processors for all transactions. Your credit card information is encrypted and we do not store your payment details on our servers. Our payment processors adhere to strict security standards (PCI-DSS) to ensure the secure handling of your information.
Refunds are issued directly to your original payment source. Once we process your refund, it may take several business days for the funds to appear on your statement, depending on your bank's policies.
General Questions
While we make every effort to display colours accurately, we cannot guarantee that the colours you see on your monitor will perfectly match the final product. Differences can occur due to variations in monitor settings, lighting, and the printing process. This is a common aspect of online shopping for print-on-demand items.
We do not advise shipping to PO boxes, as this is at the customer’s own risk. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box. PO box addresses also do not support Express Delivery.
